It Pays To Go The Extra Mile
We sold a Sachtler Video 20 Tripod for $3500 to a production company in Florida. Upon receipt the buyer told us that it was not working properly and he thought it had bad fluid modules. We asked him to return it to us right away, which he did. After contacting a Sachtler service facility, we discovered the buyer was correct and it would cost $1700 to repair, but the tripod would then be as good as new. The seller was brought up to speed and given the option to pay to repair the unit or have it returned to him. He chose to have it repaired. Meanwhile we gave the buyer the option of refunding his money or accepting the repaired unit. He wanted a refund and we quickly complied. So the tripod was re-listed with documentation of its valuable repair and it sold for $4500 this time, yielding a net sale price of $2800. We turned an unfortunate circumstance into an acceptable solution for all the parties involved and maintained our excellent reputation as an eBay seller.